Frequently Asked Questions

What are the Benefits from using the WATTS All-in-One Energy Storage & Management System?

WATTS All-in-One Energy Storage & Management System, is an independent power supply system that allows for creating a personal independent power plant from any available source of energy (solar panels, wind generators). It's as easy as turning on the TV, it’s plug and play. Just plug it in the socket and press the power button and you have the power.

Which gives you the opportunity to be independent of energy companies, power outages, and supply failures.

WATTS All-in-One Energy Storage & Management System: is an environmentally friendly energy power source. Just connect it with solar panels and say NO to harmful emissions from fossil fuel power plants!

Let’s put the planet back to a healthy state for everyone to enjoy.

How much power does WATTS All-in-One Energy Storage and Management System provide?

What does The WATTS All-in-One Energy Storage & Management System provide?
That’s very simple! Autonomy from grid suppliers and a much healthier bank account.

Here is an indicator guide of the benefits:

How many WATTS Battery modules needed to power all the appliances?


*parameters may vary for US and EU

How reliable is the WATTS All-in-One Energy Storage & Management System battery lifecycle?

Our engineers ensure that lithium-ion batteries installed in WATTS All-in-One Energy Storage and Management System can withstand 4000+ cycles! This will allow you to use one battery much longer than most other manufacturers.

Just for you to know:
The lifecycle of a battery is the number of charge/discharge cycles a battery can perform    until its nominal capacity is reduced to a specific value. In modern batteries, this value is
70-80%. After the end of the life cycle, the battery does not stop working but loses a certain percentage of its capacity. Modern lead-acid batteries are designed for 200-300 cycles while standard lithium for 500-800 cycles.

Are my devices compatible with The WATTS All-in-One Energy Storage & Management System?

The simple answer is yes (But if you have any queries regarding compatibility send an email to hello@wattsbattery.com)

If your device is powered by AC 120V/60Hz or 230V/50Hz or USB (DC 5V), it can be powered by the WATTS All-in-One Energy Storage and Management System. US and EU products have different output parameters.

What type of battery is used in WATTS All-in-One Energy Storage and Management System?

WATTS  All-in-One  Energy  Storage  &  Management  System  uses  is  a only up-to date environment friendly modern third-generation lithium-ion (Li-ion) battery with an extended life cycle.

 

How long does it take to charge WATTS All-in-One Energy Storage and Management System?

 

WATTS All-in-One Energy Storage & Management System can reach its optimum full charge in less than 4hrs.

How long will WATTS All-in-One Energy Storage and Management System hold its charge when not in use?

The  system can remain charged for over 6 months in any normal environment.

Do you have a distribution sales program? I want to become a supplier.

We certainly do! And we are always looking to expand our networks. If you are interested in joining our worldwide network supply chain, please email using this application form, and one of our representatives will contact you as soon as possible. Alternatively, please contact us at hello@wattsbattery.com

Where can WATTS All-in-One Energy Storage and Management System be installed?

Anywhere! As long as you have a flat horizontal surface.

Just follow our advice:

Use WATTS away from children and pets
Protect WATTS from water and dust - don’t place vases on your device!
Choose a place with no sudden temperature changes to avoid water vapor condensation inside your WATTS.
Don’t place flammable materials directly next to the device.
Make sure the ventilation outlets are open, clean and at least 20 cm away from any other objects.

Where is WATTS All-in-One Energy Storage and Management System manufactured?

Our product is developed and manufactured by a highly skilled group of professional’s which consist of engineers, programmers and an accomplished manufacturing team, with production at certified and accredited factories in the USA, Europe, and Asia.

Is WATTS All-in-One Energy Storage and Management System waterproof?

Yes, with a degree of precaution and common sense, but our team of engineers are in the process of working hard to provide a higher degree of protection to accommodate all the necessary requirements regarding this aspect of the product!

How can WATTS All-in-One Energy Storage and Management System help me save money?

You can program your system to charge during off-peak electricity price periods and use the stored energy to reduce your power consumption from the grid during peak electricity price periods. This way, you can take advantage of the lowest electricity price available in the day, which in turn will save you money.

If you have access to solar panels or a wind turbine, you can store and use your free clean energy and reduce your grid consumption, saving money hence your energy bill. If you have enough solar resources, you can even disconnect from the network by producing your own clean and free energy.

Can I take WATTS All-in-One Energy Storage and Management System with me on the plane/car/train?

Yes of course, your system can travel with you, anywhere.

That’s the most advantageous asset to owning the WATTS All-in-One Energy Storage & Management System, it’s completely mobile and easy to transport to any location, and the “lego-line” unique plug and play system is adaptable to any location.

*Regarding air travel, please make sure to check for any restrictions with your air carrier first.

Are solar panels included?

No, there are no solar panels included in the basic package, but feel free to contact us for a quotation (hello@wattsbattery.com)

 

Can I plug WATTS All-in-One Energy Storage and Management System into the electrical switch box myself?

Yes of course you can, but we strongly recommend that you contact a certified qualified technician specialist to connect your system to the electrical switch box of your home/apartment residence.

A certified qualified technician will be able to ensure the correct connection of the device, so you can safely use The Watts Battery System.

Why should I use WATTS?

WATTS allows for the creation of a personal independent power plant from any available source of energy (solar panels, wind generators). It's as easy as turning on the TV, just plug it in the socket and press the power button.

We offer you the opportunity to be independent from energy companies, power line accidents, power supply failures, etc.

WATTS is an environmentally friendly energy source, just attach solar panels to it and say NO to harmful emissions from fuel power plants!

How durable are WATTS?

We are confident in the high quality of our products, so we offer you a guarantee for 7 years from the date of purchase of the product. 

 

What’s the deal with battery lifecycle?

 
 

Our engineers ensure that lithium-ion batteries installed in WATTS can withstand up to 4000 cycles! This will allow you to use one battery much longer than other manufacturers.


More information:

The lifecycle of a battery is the number of charge/discharge cycles a battery can perform until its nominal capacity is reduced to a certain value. In modern batteries, this value is 70-80%. After the end of the life cycle, the battery does not stop working, but loses a certain percentage of its capacity. Modern lead-acid batteries are designed for 200-300 cycles, standard lithium - for 500-800 cycles. 

How is WATTS managed?

Use our mobile app! It allows you to see all statistics: the charge, energy consumption, time of usage. Data transfers between WATTS and your mobile device via Wi-Fi or Bluetooth.

How can users register their WATTS?

You can register your device in the mobile app. Just fill out the registration form and confirm the email address. 

How do I activate my warranty? 

To get a full 7-year warranty, you need to register WATTS in APP on your smartphone and provide a permanent Internet connection.

Why is WATTS beeping?

It means there are some errors arising from the operation of the unit.

When the components overheat, there is a red indicator on the top panel, a sound signal, and WATTS switches off within 10 seconds. Just let it cool for 30 minutes and you can turn it back on. If the same error come up twice, please contact customer service.

If the connected load exceeds the value of 1.5kW, the red overload indicator lights up and there is a sound signal. You should simply reduce or turn off part of the load for 7 seconds.

When other faults occur, the red error indicator lights up and there is a sound signal. In this case, contact customer service for further instructions. 

Some lights are flashing on the WATTS. What does it mean?

There is nothing to worry about - that is how your WATTS signals its status. Find out what the flashing of each indicator means in the user instructions chapter “display panel” (you can find it in the mobile app or on the website)

Can I connect to my WATTS without a Wi-Fi network?

Yes, you can connect to your WATTS via the mobile app using Bluetooth.

I want to connect several WATTS to the app, how can I distinguish them?

To connect a new WATTS unit, follow the initial setup procedure: turn it on, click the “add device” button in the mobile app, find the connected WATTS via Bluetooth and connect it in the app. You can rename your WATTS block as you wish.

How do I update the software of my WATTS?

When a new firmware for WATTS appears, you will see a notification in your mobile app. You can choose when to update the software.

 

I forgot my account password, what should I do?

Just use the password recovery form in the application and follow on-screen instructions. If you have any problems, please contact our technical support.

 

I did not find the answer to my question, how can I reach you?

Feel free to send us an email and we will send you all the necessary information hello@wattsbattery.com or leave a message on the contact form and we will get back to you.